# Support

If something is not working right, please visit our [**profile page**](https://bootstrapbay.com/user/bootstrapbay) and send us a message or ask a question at [**contact@bootstrapbay.com**](mailto:%20contact@bootstrapbay.com).

#### Support for this item includes: <a href="#support-for-this-item-includes" id="support-for-this-item-includes"></a>

* Responding to questions or problems regarding the item and its features
* Fixing bugs and reported issues
* Providing updates to ensure compatibility with new software versions

#### Item support does not include: <a href="#item-support-does-not-include" id="item-support-does-not-include"></a>

* Customization and installation services
* Support for third party software and plug-ins

#### Before seeking support, please... <a href="#before-seeking-support-please" id="before-seeking-support-please"></a>

* Make sure your question is a valid Theme Issue and not a customization request.
* Make sure you have read through the documentation on how to accomplish a task.
* Try disabling any active plugins to make sure there isn't a conflict with a plugin.
* If you have customized your theme and now have an issue, back-track to make sure you didn't make a mistake. If you have made changes and can't find the issue, please provide us with your changelog.
* Almost 80% of the time we find that the solution to people's issues can be solved with a simple "Google Search". You might want to try that before seeking support. You might be able to fix the issue yourself much quicker than we can respond to your request.
* Make sure to state the name of the theme you are having issues with when requesting support via BootstrapBay.