Support
Please remember you have purchased a very affordable theme and you have not paid for a full-time web design agency. Occasionally we will help with small tweaks, but these requests will be put on a lower priority due to their nature. Try to be patient, polite and respectful.
If something is not working right, please visit our profile page and send us a message or ask a question at contact@bootstrapbay.com.
Support for this item includes:
Responding to questions or problems regarding the item and its features
Fixing bugs and reported issues
Providing updates to ensure compatibility with new software versions
Item support does not include:
Customization and installation services
Support for third party software and plug-ins
Before seeking support, please...
Make sure your question is a valid Theme Issue and not a customization request.
Make sure you have read through the documentation on how to accomplish a task.
Try disabling any active plugins to make sure there isn't a conflict with a plugin.
If you have customized your theme and now have an issue, back-track to make sure you didn't make a mistake. If you have made changes and can't find the issue, please provide us with your changelog.
Almost 80% of the time we find that the solution to people's issues can be solved with a simple "Google Search". You might want to try that before seeking support. You might be able to fix the issue yourself much quicker than we can respond to your request.
Make sure to state the name of the theme you are having issues with when requesting support via BootstrapBay.
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