> For the complete documentation index, see [llms.txt](https://bootstrapbay.gitbook.io/circular/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://bootstrapbay.gitbook.io/circular/support.md).

# Support

Please remember you have purchased a very affordable theme and you have not paid for a full-time web design agency. Occasionally we will help with small tweaks, but these requests will be put on a lower priority due to their nature. Try to be patient, polite and respectful.

If something is not working right, please visit our [**profile page**](https://bootstrapbay.com/user/bootstrapbay) and send us a message or ask a question at [**contact@bootstrapbay.com**](mailto:%20contact@bootstrapbay.com).

#### Support for this item includes:

* Responding to questions or problems regarding the item and its features
* Fixing bugs and reported issues
* Providing updates to ensure compatibility with new software versions

#### Item support does not include:

* Customization and installation services
* Support for third party software and plug-ins

#### Before seeking support, please...

* Make sure your question is a valid Theme Issue and not a customization request.
* Make sure you have read through the documentation on how to accomplish a task.
* Try disabling any active plugins to make sure there isn't a conflict with a plugin.
* If you have customized your theme and now have an issue, back-track to make sure you didn't make a mistake. If you have made changes and can't find the issue, please provide us with your changelog.
* Almost 80% of the time we find that the solution to people's issues can be solved with a simple "Google Search". You might want to try that before seeking support. You might be able to fix the issue yourself much quicker than we can respond to your request.
* Make sure to state the name of the theme you are having issues with when requesting support via BootstrapBay.