Support

Please remember you have purchased a very affordable theme and you have not paid for a full-time web design agency. Occasionally we will help with small tweaks, but these requests will be put on a lower priority due to their nature. Try to be patient, polite and respectful.

If something is not working right, please visit our profile page and send us a message or ask a question at [e-mail].

Support for this item includes:

• Responding to questions or problems regarding the item and its features

• Fixing bugs and reported issues

• Providing updates to ensure compatibility with new software versions

Item support does not include:

• Customization and installation services

• Support for third party software and plug-ins

Before seeking support, please...

• Make sure your question is a valid Theme Issue and not a customization request.

• Make sure you have read through the documentation on how to accomplish a task.

• Try disabling any active plugins to make sure there isn't a conflict with a plugin.

• If you have customized your theme and now have an issue, back-track to make sure you didn't make a mistake. If you have made changes and can't find the issue, please provide us with your changelog.

• Almost 80% of the time we find that the solution to people's issues can be solved with a simple "Google Search". You might want to try that before seeking support. You might be able to fix the issue yourself much quicker than we can respond to your request.

• Make sure to state the name of the theme you are having issues with when requesting support via BootstrapBay.